Privacy Policy

Your privacy is part of our promise of discretion, elegance, and trust.

At XALAN14, we are committed to protecting the privacy and personal information of every client. This policy outlines how we collect, use, and safeguard your data in accordance with best practices and relevant legal standards.

When you engage with our website, atelier, or services, we may collect the following information:

• Full name, email address, phone number

• Shipping and billing address

• Order history and preferences

• Measurements and design preferences (for made-to-measure clients)

• Payment method (processed securely via third-party payment gateways)

• Device information such as IP address, browser type, and cookies

We collect this information solely to provide you with a personalized and seamless couture experience. XALAN14 complies with all applicable data protection regulations, including GDPR where applicable, to ensure your rights and information are respected.

Your information is used exclusively for:

• Processing and fulfilling your orders

• Communicating with you about your purchase, fitting, or atelier appointments

• Customizing your gown or tailoring details

• Providing client support or concierge assistance

• Sending exclusive invitations, collection updates, or offers (if you have opted in)

• Complying with any applicable legal requirements

We do not use your personal data for automated decision-making or profiling without your explicit consent.

You have the right to access, correct, or request deletion of your personal data at any time by contacting us. We will respond to all requests in a timely and respectful manner.

We value your trust and privacy. Your information will never be sold or rented.

We may share your information only with:

• Our trusted logistics and delivery partners

• Tailoring and production specialists within our atelier network

• Payment providers and fraud prevention services

• Legal authorities if required by law

All third-party partners are bound by confidentiality agreements and required to uphold the same level of data protection.

XALAN14 may use cookies or similar technologies to provide a more tailored browsing experience and occasionally show you relevant content or advertising across platforms.

You can opt out of targeted advertising by adjusting your browser settings or using tools such as:

• Facebook Ad Preferences

• Google Ads Settings

Our website does not alter its data collection practices in response to “Do Not Track” signals from your browser. However, you may control cookies and tracking via your browser preferences.

We may update this Privacy Policy from time to time to reflect changes in our practices or to ensure compliance with relevant regulations. Updates will be posted on this page with a revised “Effective Date.”

We conduct a formal review of this policy annually, or more frequently if required by law.

We encourage you to review this page periodically to stay informed of how we protect your data.

If you have any questions, please contact us at brand@xalan14.com